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Faults and Technical chat for the Volkswagen ID.4
Vander
Posts: 48
Joined: Mon Apr 11, 2022 12:57 pm

Post by Vander »

Thanks for the suggestion, AndyF, mine came back to life overnight, now showing 4G, and online. App worked on second attempt.

It was obviously a widespread issue, and very possibly not VW's fault - lots of fingers pointing at Vodafone.

Would have been nice to get some customer relations comms from VW, though.....
ID4 Max Kings Red
Ordered Nov 21
Mar 23 order status: 10
Apr 23 Cancelled, tired of waiting.

ID5 Tech Pro in the meantime. V3.0 from the factory.

CoxJul
Posts: 77
Joined: Tue May 04, 2021 6:14 pm

Post by CoxJul »

Sorry to come to this late. While this was going on I did notice that my Tronity App was getting up-to-date data from the cloud, so it was only certain VW services that were out, including the ones that let us manage the heating during the coldest spell!
exwayf
Posts: 48
Joined: Thu Aug 12, 2021 5:59 pm

Post by exwayf »

I complained to VW and got this reply.

We regret to hear that you had faced issues using the mobile online services. However, we are more than happy to assist you.

During the time you were trying to use the mobile online services there was an outage on our We Connect service outlets.

Due to this, you were not able to use the mobile online services in the myVolkswagen portal or Volkswagen app. As for now the outage has been resolved, however there could be some delay till all services are back and functioning like normal.


Also had problems with Intelligent Octopus and setting up the charging schedule. This is currently very slow to confirm. It needs at least 5 min before it replies with the Charge Schedule and initially says my granny charger is not connected when it is. I have removed and reinstalled the Device in the app but no improvement.

Contacted Octopus and they replied:

Volkswagen’s APIs are currently experiencing instability, which may cause devices on Enode to be unreachable or for actions to fail. Similarly, the VW app is also experiencing issues. Enode are monitoring the situation. The incident impacts ID model EVs the most.

I guess it is a case of wait until the issue gets sorted out. But VW needs to communicate better with it's owners. They have an app and could ping messages saying when there is an issue rather than waste owners time who were trying to figure out what was going wrong!
ID4 Pro Match Costa Azul Metallic (77kWh)
replaced ID4 1st Edition (77 kWh)
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