Help needed! Rapid charge not working.

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Sean D Mc
Posts: 2
Joined: Wed Feb 02, 2022 7:02 pm

Post by Sean D Mc »

I have a Pure with the 55kw battery. It takes five hours to charge on RAPID charge. The max charge rate on any charger is 7KW per hour. This is ok if charging on a home charger but it makes it absolutely impossible to do a long journey. The car has been in the dealers multiple times and they can’t do anything to fix it. They said that in their rapid charge test that it took ten minutes to charge 3% (I.e. 330 minutes for a full charge). They had the audacity to claim that this was acceptable!!! I have photos and videos to prove this. Previously the car had to be hoisted onto a tow truck after the electronics completely failed. Once the car was returned to us it has been a nightmare. Any suggestions as to how I can get VW to replace this dud car. The car is based in Dublin and I can provide the dealership name if required.

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