Volkswagen ID4 Forum

franky888 wrote: ↑Sat Jul 02, 2022 7:32 am Ordered my ID4 52kWh Pure Life Moonstone Grey 28th November 2021 from Des Winks Scarborough with a. 5-6 month delivery. I called in on Thursday for an update. Alan the salesman who sold me the car was busy with another customer so I asked another salesman if he could check for any updates. The salesman was not very friendly and did not want to check his system. He just told me that they would contact me with any changes. I asked him again to check his system to see if there was any news on the build date. Reluctantly he checked the system and said there was a build date against the order but it had not being confirmed. After asking him again, he told me that the unconfirmed build date was October 2022. Not a very helpful or friendly person to deal with. I understand that they are frustrated with the situation but so am I, he did not have to be so rude. I wish I had waited to speak to Alan the salesman who sold me the car..

franky888 wrote: ↑Sat Jul 02, 2022 7:32 am Ordered my ID4 52kWh Pure Life Moonstone Grey 28th November 2021 from Des Winks Scarborough with a. 5-6 month delivery. I called in on Thursday for an update. Alan the salesman who sold me the car was busy with another customer so I asked another salesman if he could check for any updates. The salesman was not very friendly and did not want to check his system. He just told me that they would contact me with any changes. I asked him again to check his system to see if there was any news on the build date. Reluctantly he checked the system and said there was a build date against the order but it had not being confirmed. After asking him again, he told me that the unconfirmed build date was October 2022. Not a very helpful or friendly person to deal with. I understand that they are frustrated with the situation but so am I, he did not have to be so rude. I wish I had waited to speak to Alan the salesman who sold me the car..

MikeS wrote: ↑Sat Jul 02, 2022 10:01 am

franky888 wrote: ↑Sat Jul 02, 2022 7:32 am Ordered my ID4 52kWh Pure Life Moonstone Grey 28th November 2021 from Des Winks Scarborough with a. 5-6 month delivery. I called in on Thursday for an update. Alan the salesman who sold me the car was busy with another customer so I asked another salesman if he could check for any updates. The salesman was not very friendly and did not want to check his system. He just told me that they would contact me with any changes. I asked him again to check his system to see if there was any news on the build date. Reluctantly he checked the system and said there was a build date against the order but it had not being confirmed. After asking him again, he told me that the unconfirmed build date was October 2022. Not a very helpful or friendly person to deal with. I understand that they are frustrated with the situation but so am I, he did not have to be so rude. I wish I had waited to speak to Alan the salesman who sold me the car..

it is very frustrating, they seem to be using October as the new catch-all delivery date for almost all the outstanding (older) orders (if you look through the threads here and over on id3forums too)
i suspect a lot of dealers would be quite happy for you to cancel, so that they can then resell your car at a considerably inflated price, also coupled with the fact the information coming from VW themselves is just random and very inconsistent, so they have no incentive to keep you up to date, even if they do have information available.

quite a few people over on id3forums are reporting their cars status going from status 0 one week (or with week 40x unconfirmed status 10) , to then being built & in transit the next week.

VW's customer care and information really just sucks.

rjf88 wrote: ↑Mon Jul 04, 2022 11:45 pm After getting thoroughly frustrated with the lack of any contact from my dealership, plus an insulting email from Rod McLeod which told me that my dealership would keep me informed (ha!) I contacted VW head office again.

I now have a lovely person there keeping me up to date, and promises to ring me every week regardless of the movement on the order. I’ve still not had a response from the dealership from contacting them 4 weeks ago…

Currently on an unconfirmed build week 28 - which seems awfully close for it to be unconfirmed still!

Soni1975 wrote: ↑Mon Jun 27, 2022 7:56 am Erin Hatton (Fleet Sales Admin) at Parkway has always been helpful for me