Octopus Intelligent Go - always charges when plugged in for a few minutes

[colonel]

Hi,

Whenever I plug my ID4 into the charger it starts to charge immediately. Only after some time does it stop and go onto Octopus's schedule.

I am worried that these short bursts of charger for up to 10mins every time I plug in are damaging the car's battery.

Is there anyway to stop it charging when plugged in until the timed charge starts ?

[Deleted User 438]

I can’t think why it would do that. Are both the Vw app and the charger unit app set up for scheduled charge?

[Milk float driver]

I noticed the same so watched the process. To allow Intelligent to work my hypervolt charger and car are both set to plug and charge. Plug in, the car starts to charge. After a few minutes I get a message from the vw app to tell me charging has started. Followed by the notification from octopus with a schedule time. By then the initiated session has paused and then reinstates at the notified schedule. My logic is telling me that the initial short charge is for the car to handshake with the octopus service and ascertian the level of charge that the car already has to then formulate an optimal charging session. Annoying thing for me is during this handshake I am charging at the premium unit rate. Can't win every time

[AndyF]

I’ve had major issues since joining octopus intelligent go just over a week ago. The handshaking period creates a fault indication on my Hypervolt charger and it refuses to charge. The last straw was when the fault wouldn’t reset.
Making enquiries to Hypervolt it seems the mains is spiking over the set tolerances of the charger PEN fault detection and effectively doing its job. I’ve since removed the car and charger from the IO app and now charging successfully in ‘dumb’ mode scheduled on the charger.
Anyone else had this issue?
I do have a top end voltage having the sub station about 100metres away and very little volt drop but without IO I’m okay.
With IO I have a very expensive piece of wall art. I might just go back to my former energy supplier as I’m still in my “cooling off period”.

[AndyF]

I’ve had major issues since joining octopus intelligent go just over a week ago. The handshaking period creates a fault indication on my Hypervolt charger and it refuses to charge. The last straw was when the fault wouldn’t reset.
Making enquiries to Hypervolt it seems the mains is spiking over the set tolerances of the charger PEN fault detection and effectively doing its job. I’ve since removed the car and charger from the IO app and now charging successfully in ‘dumb’ mode scheduled on the charger.
Anyone else had this issue?
I do have a top end voltage having the sub station about 100metres away and very little volt drop but without IO I’m okay.
With IO I have a very expensive piece of wall art. I might just go back to my former energy supplier as I’m still in my “cooling off period”.

Once I managed to remove my car and charger from the IO app and logged out. I got a full 80% charge overnight using the Hypervolt scheduler. God knows what’s going on, there were no schedules set on the charger or the car while trying to use IO. It’s utterly baffling.
Anyway, I’ve submitted what’s happening to IO support, and Cc’d Hypervolt. I’m now in the process of moving back to Scottish Power. ‘Better the devil you know.’

[tkid]

I notice this as well, and what I did once was to stop the charging from within the VW app (but keep the car plugged in) and after a while the Octopus app managed to set up a charging schedule. I've only done it once though, as the charging schedule normally gets set up and charging is stopped within a minute.

Hi,

Whenever I plug my ID4 into the charger it starts to charge immediately. Only after some time does it stop and go onto Octopus's schedule.

I am worried that these short bursts of charger for up to 10mins every time I plug in are damaging the car's battery.

Is there anyway to stop it charging when plugged in until the timed charge starts ?

[icowden]

Yes - that's normal. I think Octopus compensate you for it - or take it into account with the low intelligent charge cost. Remember it's a very small amount of electricity that is transferred during the handshake.

[MikeS]

going back the the original question, a short charge just for a few minutes wont damage the battery. (most AC home chargers are 'only' 7kw, it is frequent high current DC charging to high %'s that is more likely to degrade it over time). the initial charge you see is while the car 'talks' to octopus to work out the schedule.

(with my Ohme charger i used to notice it would charge for a short time (usually seconds not minutes) after plugging it in, I changed the Ohme app to require approval for each charge and now it doesn't seem to happen at all, it can still take a minute or so for the charging schedule to appear, but the car doesn't charge during that time. i don't know if Hypervolt has a similar setting?)